Terms and Conditions

Thank you for choosing Hypercart!

By placing an order through Hypercart, you will be agreeing to the terms below.

These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

We always maintain accurate stock counts on our website. However, from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you.

Thereafter, you will be contacted and you will be refunded for the unavailable items.

Shipping Costs

Shipping costs are calculated and displayed during checkout.

 Claims

 

 

Warranty claims

We honor any valid warranty claims, provided a claim is submitted in compliance with the terms of warranty for the respective product.

Watches

The warranty period will differ from product to product. Please refer to the Product Description for further details on the warranty period of the respective item.

If an item is returned during the warranty period, please pack it well and send it to our designation address with no damage. No compensation will be offered for any damages on the item and loosely packed item.

Sunglasses

Your sunglasses have been manufactured with the modern production methods in mind. Each pair of sunglasses have also been subjected to a comprehensive process of quality control in order to ensure that you receive your money’s worth.

If damages that can be traced back to errors in production are evident, warranty terms differ from product to product. Please refer to the respective product description for further details on the warranty terms and conditions.

Electronics

Damages incurred due to user error such as spillages, moisture, neglect, abuse or misuse are not covered under the warranty terms. Failure to comply with manufacturers instructions for usage and failure to maintain the respective electronics accordingly will make you exempt from receiving warranty coverage.

Please note that the warranty coverage for each product may vary. Therefore, please refer to the product description for further details on warranty terms.

Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Delivery Time Exceeded

If delivery has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Items Out Of Stock

If an item is out of stock, we will fulfill the available products to you and offer a refund for the unavailable items.

Tracking Notifications

Upon dispatch, customers within Colombo & suburbs will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service.

If the parcel has been delivered without you being present, please contact customer service with next steps.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service

For all customer service enquiries, please email us at [email protected]